Is there internet service?
Unfortunately, we don’t have internet access on site; however, most guests are able to use their Blackberries. The closest internet café is at Puerto Aventuras which is about 15 minutes north of Taninah.

Is there cell phone service at Taninah and between the beach and Playa del Carmen?
Most guests find that they can use their phones with little to no problem. You will need to check with your carrier to be sure you have service in Mexico.

What is the charge per person to use your van service while we are staying at Taninah?
We don’t offer van service but rather suggest our guests rent at least one vehicle to facilitate getting around and in case of an emergency. We can also arrange for local transportation but this requires at least 24 hours notice and is not always available.

Do we need to bring beach towels?
No we provide them.

How far is the beach?
Just a couple of miles, about 15 minutes by car.

Are towels provided at the beach?
No you can take our beach towels.

Do you have bicycles?
Yes, 10 (4 womens, 4 mens, 2 childrens).

Do you provide shampoo/conditioner?
Although we initially provide small hotel size shampoo, you will need to bring your own.

Do you have portable fans?
Yes, all rooms have portable fans and all guest houses, except the Casa has ceiling fans.

Do all of the houses have electricity with standard (USA) plugs?
Yes.

Are there hair dryers?
No, we don’t supply hair dryers and we ask that you consider not using them or only using them sparingly because they draw a lot of energy and if they are heavily used they can cause us to exceed our available wattage limits causing potential interruption in our electrical system.

I am a bit confused about the power. Someone wrote in that they needed night lights when the generator/power was off for the evening. hmmm...
We do recommend that you bring good book lights to read by; however, we provide electrical power 24/7.

Do you have speakers with an ipod attachment?
Yes, available in the pool palapa area where meals are served and most guests spend most of their time.

Is it more cost efficient for us to shop for extra alcohol/food or have your staff do it?
Tricky question…we provide shopping service at cost plus 20%; however, that is much more efficient for you then you having to spend your time shopping for your own items. We don’t offer the service to make money but rather try to cover our costs in time, vehicle and employee.

Do you think we need to make reservations for the Eco Park and a tour of the Mayan Ruins before we leave?
Unless you want to take a tour on Sunday, Karl, our property manager can make all tour arrangements when you are on-site. Please be sure to mention this to him on arrival.

Are mosquitoes a big concern?
This depends on how rainy it’s been a couple of weeks prior. It’s hard to estimate but anytime we do have mosquitoes, all one needs is a little repellent (mostly at dawn and dusk).

How far is Taninah from the nearest beach?
It is an 8 minute drive to spectacular Xpu-Ha beach, the most beautiful Mexican Caribbean beach in the area.

Can we walk to the beach?
Sure you can, but in Mexico's tropical heat we suggest you just pile in the car and take a short 8 minute drive to the beach.

What are the roads like to the beach?
Our access road from the highway to Taninah is a dirt road built right on bedrock. It is a little rough early on from the highway but this is due more to rocky patches not pot holes. Every kind of car can travel our road. Those of us who are used to our access road don't think twice about it. After all, it is better than 90% of all roads in Mexico!

Could older kids travel to the beach unescorted on bicycles?
Technically yes. They would need to ride about 1.2 miles on our access road, get off the bikes, walk them across the highway (two lanes, no problem) and then ride them on a dirt road paralleling the highway for about half a mile before turning down the beach access for a couple hundred meters.

What is security like on the beach?
Personal security is not an issue; however, since there are no police beach patrols, it is not uncommon to lose unattended items to opportunistic PASSERSBY. Simple solution, don't leave items unattended, don't take unnecessary valuables to the beach, and lock the bikes.

Are there food and drink vendors on the beach?
Yes, there are a number of service providers on the beach including two or three restaurants, bars, shops, dive and snorkeling tours and charter fishing boat operators. We recommend dive and snorkeling adventures with the Riviera Maya’s most reputable dive shop, Scuba Mex.

Do you have beach umbrellas we can borrow or are they available at the beach?
We don't have any beach umbrellas but there is generally good shade under palm trees and one of the larger beach restaurants offers chairs, tables, chaise lounges and umbrellas. As long as you are eating and drinking at their facility, you can use these items for free.

How is parking at the beach?
No problem. Even in high season, the Xpu-Ha beach is not as populated as others. Parking is free and safe.

Do you park a long way from the beach?
No, you park right at the beach behind the restaurants and shops which are right on the beach.

Can you have beach fires?
No, beach fires are illegal; however, at Taninah our staff can prepare small bonfires at a couple of different locations depending upon wind conditions.